Frequently asked questions
AEMDRA EMDR Equipment Overview
AEMDRA’s EMDR tools, including Buzzies/Tappers/Pulsators and Light bars, deliver precise and adjustable bilateral stimulation. This flexibility enables therapists to customise sessions to suit individual client needs. These devices are dependable, easy to use, and seamlessly fit into a variety of therapeutic environments, ultimately enhancing treatment effectiveness.
Who is Australian EMDR Accessories? We have never heard of you.
For further assurance, please visit AEMDRA's director and founder’s LinkedIn profile. You can view verified badges and learn about his professional background and personal ethos. LinkedIn, a reputable platform for professional networking, has authenticated this profile through a trusted third-party service that verifies government-issued IDs. This ensures the credibility and integrity of our leadership team, reinforcing our commitment to transparency and trustworthiness.
https://www.linkedin.com/in/jason-cosme-24991020b/
Ok, but why else should we choose AEMDRA ahead of your overseas competitors?
At Australian EMDR Accessories, we prioritise quality, safety, and innovation. With years of industry experience and a commitment to rigorous standards, we deliver reliable, clinically-effective products designed to support your practice. Our focus is on building trust through transparency, exceptional customer service, and ongoing collaboration with therapists. You can confidently choose us knowing that your clients’ well-being and your professional reputation are at the heart of everything we do. Let us be your trusted partner in providing the best EMDR equipment possible.
What are SMART BMS Buzzies? (Smart battery management system)
The Bluetooth Buzzies are ready to go - no cables, no fuss. Enjoy up to 2 hours of nonstop use and effortlessly recharge by simply placing the Buzzies into the case. With the ability to provide three full recharges before needing a plug-in, it’s perfect for a full day of therapy—just charge it for 1 quick hour at night while doing your admin.
No more fumbling between sessions. No messy setups disrupting the therapeutic flow. Just pure focus on your clients.
Built for portability and travel, AEMDRA EMDR equipment goes where your therapy goes —AEMDRA is the only EMDR kit you can confidently travel with, a luxury most EMDR kits can’t offer.
Each Buzzy features a refined elliptical design that fits comfortably in your client’s palm, combining ergonomic appeal with modern aesthetics. You'll know they’re docked and charging thanks to smart LED indicators on the case, which confirm a proper magnetic connection and signal when each Buzzy is fully charged—no second guessing.
What are the key features and benefits of the AEMDRA app?
Personalise your EMDR sessions like never before - adjust vibration, intensity, light bar speed, colour and much more!
In EMDR (Eye Movement Desensitisation and Reprocessing) therapy, especially when using specialised equipment like light bars, tactile stimulators, or auditory devices, the features such as adjusting vibration intensity, light bar speed, and colour are important because they help tailor the therapy to the individual’s needs, optimise engagement, and enhance the therapeutic process. Here's why each feature matters:
1. Adjust Vibration Intensity
Personal Comfort:** Different clients have varying sensitivities to tactile stimuli. Allowing the vibration intensity to be adjusted ensures the client remains comfortable and can tolerate the stimulation without discomfort or distraction.
Enhanced Focus:** Properly calibrated vibration intensity helps clients focus on the bilateral stimulation without feeling overwhelmed or under-stimulated.
Safety:** Overly intense vibration could cause discomfort or adverse reactions; adjustable intensity ensures safe application.
2. Light bar Speed
Customisation to Processing Pace:** Some clients process information quickly, while others need a slower pace. Adjusting the speed of the light bar allows the therapist to match the client's processing speed, which can improve effectiveness.
Reduced Overstimulation:** Slower speeds can be used for clients who are more sensitive or overwhelmed, helping to prevent retraumatisation or anxiety.
Enhanced Engagement:** Dynamic adjustment of speed can keep the client engaged and prevent fatigue or boredom.
3. Colour
Sensory Integration:** Different colours can have varied psychological or emotional effects, influencing relaxation, alertness, or engagement.
Client Preference:** Allowing clients to choose or respond to specific colours can increase comfort and cooperation.
Therapeutic Targeting:** Certain colours might be used intentionally to evoke specific emotional responses or facilitate certain therapeutic goals.
What is Random Mode?
Random Mode In EMDR therapy, particularly within the AEMDRA wireless Full Kit, the Random Mode involves using a light or other stimulus that moves in randomly chosen pattern during bilateral stimulation. This feature is intended to increase the cognitive load on the client's working memory and challenge their focus, making it more difficult to track the stimulus. As a result, it may enhance the processing of traumatic memories.
I cannot figure out how use or download the AEMDRA app, can someone help me?
We have engineered our products for ease of therapist and client use. To download an app, you'll typically use either the Google Play Store on Android or the App Store on iOS (Apple devices).Specifically, for Android, you can download apps directly from the Google Play Store. For iOS, you would use the App Store. However, if you'd like more detailed information on how these features are used in specific EMDR protocols or equipment, feel free to reach out to service@aemdra.com.au and we can make ourselves available to assist with your purchase.
Why should we choose AEMDRA EMDR Equipment?
Why Choose AEMDRA EMDR Equipment?
✨ Innovative Design & Ease of Use
Our equipment features an intuitive interface, ergonomic controls, and seamless integration, allowing you to focus on what truly matters — your clients.
✨ Advanced Features
-Customizable bilateral stimulation options
-Smart BMS (Battery Mangement system)
-Random Mode
- Free AEMDRA App - downloadable on Android and iOS
✨ Enhanced Client Outcomes
With precise control and innovative features, your clients experience more effective sessions, leading to faster progress and deeper healing.
Join the thousands of practitioners globally transforming lives with AEMDRA EMDR Equipment.
How does the AEMDRA app benefit me as a therapist?
Having the ability to adjust the vibration, intensity, light bar speed, and colour in EMDR equipment allows for a personalised, safe, and effective therapy experience. It helps to match the stimulation to the client's sensory needs and processing style, thereby optimising the therapeutic outcome.
The AEMDRA app is a state of the art application that facilitates this process via any smart phone. It improves efficiency, productivity, accessibility and convenience; EMDR equipment intended purpose.
Why should I use AEMDRA EMDR App?
AEMDRA provides portable EMDR solutions such as compact Buzzies ideal for therapists, wether on the go or in a clinic setting.
1. Accessibility and Convenience
Anytime, Anywhere: The AEMDRA apps can be accessed from smartphones, tablets, or computers, allowing users to engage with its features at their convenience.
On-the-Go Use:** This increases flexibility, especially for busy individuals or those in remote areas and or remote offices.
2. Personalise your EMDR session
Customised Experiences:** intensity, colour, Light bar speed, Random Pattern Mode
3. Efficiency and Productivity
AEMDRA app and equipment streamlines therapy by facilitating bi lateral stimulation, reducing session time, and enhancing patient engagement. It may enable quicker processing of traumatic memories, leading to potential faster symptom relief, thereby potentially improving overall therapy efficiency and productivity for clinicians.
What about portability? Is AEMDRA EMDR equipment actually for On-The-Go use?
Yes, AEMDRA provides portable EMDR solutions such as compact Buzzies (now with Smart BMS) and light bars—ideal for therapists offering mobile or remote services. Lightweight and travel-friendly, these devices maintain high quality without compromise.
Does AEMDRA offer product Warranty?
Yes, absolutely, if there are any issues with your New Gen Bluetooth Wireless equipment during the first 36 months starting from your delivery date, we will endeavour to find an appropriate solution. Contact us via our customer service email service@aemdra.com.au with a thorough explanation of the issue and we will advise next steps.
Is it true AEMDRA offers free worldwide shipping?!
Yes! Free Worldwide Shipping!
AEMDRA EMDR devices are currently being sold to professionals in over 6 countries, and progressively growing in the APAC, European and America's region. Their versatile design makes them suitable for clinics, mental health centres, and mobile practices, offering dependable support to therapists around the world.
Is the wired Bi-lateral audio & tactile stimulation Mini-kit still available?
Yes, the Mini-kit is still available and it is one of our most popular items because it has both audio and tactile Bi-lateral stimulation at an economical price.
Shipping Information and Duties & Taxes
Shipping Information
We ship globally, though some product and destination restrictions may apply. Shipping and delivery estimates are based on item availability and the chosen shipping method. Estimates are provided during checkout.
Please note:
- We do not guarantee same-day shipping.
- Shipping times exclude weekends and holidays.
- Expedited shipping (overnight/express) depends on the time of actual shipment.
If you’re unsure about your shipping timeframe, feel free to reach out to us.
Shipping costs are calculated based on weight and are rounded up to the nearest full Kilo, in line with carrier policies.
For international orders (outside Australia), duties, taxes, and brokerage fees are not included. These charges are the customer’s responsibility upon delivery. We recommend checking with your local customs office and shipping provider to understand the import regulations and fees specific to your country.
Returns Policy
You may return most new, unopened items within 30 days of delivery for a full refund, excluding other associated costs.
Refunds are typically processed within four weeks of your return shipment, which includes:
- 5–10 business days for the item to reach us
- 3–5 business days for us to process the return
- 5–10 business days for your bank to process the refund
To initiate a return, please contact us with your order number and item details at service@aemdra.com.au and we’ll provide return instructions promptly.
Accessories & Replacement Parts
AEMDRA offers a comprehensive selection of accessories and replacement parts to support long-term device use. These include adapters, various length lighting connection cables and carrying cases, making it easy for therapists to keep their equipment in optimal condition.
I have heard there has been issues with your wired light bar product. What can you advise and guarantee?
We have discontinued our Wired Light bar and have engineered, manufactured, and released our leading first next-generation Bluetooth Wireless kit. This innovative kit offers but not limited to advanced features such as customisable bilateral stimulation options as well as Smart BMS - Wireless buzzies/tappers/pulsators and a Light bar that features Random Mode!