Privacy policy
Australian EMDR Accessories Privacy Policy is compliant with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), as well as industry regulations.
Privacy Policy for AEMDRA
Effective Date: July 1st, 2025
1. Introduction
Australian EMDR Accessories (AEMDRA) ("we", "us", "our") is committed to protecting your privacy and complying with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you engage with us, including through our website, products, and services.
2. What Information We Collect
We may collect the following types of personal information:
Personal identification details:** Name, date of birth, contact details (address, email, phone number).
Health information:** Medical history, prescriptions, health conditions relevant to the medical supplies we provide.
Account information:** Username, password, payment details.
Transaction data:** Purchase history, billing information.
Correspondence:** Communications you send us, including inquiries or customer support requests.
Device and usage data:** IP address, browser type, device information, website activity.
3. How We Collect Your Information
Directly from you when you place an order, create an account, or contact us.
Automatically through your use of our website (via cookies and similar technologies).
From third parties, such as healthcare providers or authorized agents, with your consent.
4. How We Use Your Information
We use your information to:
Fulfill your orders and provide medical supplies.
Manage your account and provide customer support.
Communicate with you about your orders, products, and services.
Comply with legal obligations and industry standards.
Improve our products, services, and website.
Send you marketing communications, where permitted.
5. Disclosure of Your Information
We may disclose your personal information to:
Third-party service providers (e.g., delivery services, payment processors).
Healthcare professionals or authorized agents involved in your care.
Regulatory bodies or law enforcement agencies, if required by law.
Other entities with your consent or as required by law.
6. Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. This includes secure servers, access controls, and staff training.
7. Access and Correction
You have the right to access the personal information we hold about you and to request corrections if necessary. To do so, please contact us using the details below.
8. Marketing Communications
With your consent, we may send you promotional emails or messages about our products and services. You can opt-out at any time by following the unsubscribe instructions in our communications.
9. Cookies and Tracking Technologies
Our website uses cookies to enhance your browsing experience. You can manage your cookie preferences through your browser settings.
10. Overseas Disclosure
We do not generally disclose personal information outside Australia. However, if we do, we will ensure that the information is protected in accordance with the APPs.
11. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on our website.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or your personal information, please contact us at:
service@aemdra.com.au